Mary is a highly experienced customer service with decades of industry experience, having worked in reception and administration since 1987. As a long-standing member of the YPA team for over 15 years, Mary plays a vital role in supporting the property management department and ensuring a smooth, professional experience for both landlords and tenants. Known for her exceptional customer service and strong attention to detail, Mary is often the first point of contact for clients, providing a warm, welcoming, and efficient service. Her extensive knowledge of real estate processes and property management support allows her to assist the team in delivering seamless leasing and management services to investment property owners. Mary’s reliability, professionalism, and team-focused approach make her an integral part of the office. She is always willing to go above and beyond to support both her colleagues and clients, ensuring all enquiries are handled promptly and with care. Recognised for her outstanding contribution to customer service, Mary was proudly awarded YPA Receptionist of the Year, highlighting her commitment to excellence and client satisfaction. Whether assisting landlords, tenants, or the property management team, Mary is dedicated to delivering a positive, efficient, and client-focused experience every time.