As Operations Manager, Hope Ramsey plays an essential role in the success of every marketing campaign and the overall efficiency of the YPA Melton, Bacchus Marsh and Ballarat office. Reliable, approachable, and highly professional, Hope is known for her strong communication skills and her ability to engage with clients promptly and respectfully. Hope’s warm manner, attention to detail, and energetic approach make her a valued point of contact for vendors, buyers, rental providers, and renters alike. She is passionate about delivering a seamless experience for every client and is committed to maintaining the highest standard of service across all aspects of her role. With over a decade in the industry, Hope has developed exceptional organisational and time management skills. Her dedication and consistency were recognised with two major achievements in 2024: 10 Years of Service and Employee of the Year – a testament to her loyalty, hard work, and continued excellence. A local to the City of Melton, Hope brings invaluable local knowledge and insight to the team. She considers herself lucky to work alongside a group of professionals who not only support one another but make coming to work genuinely enjoyable. Outside of work, Hope enjoys spending quality time with family and friends, and remains a well-loved figure in the local community.